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Harbor Field Cabin

Privacy Policy

We value your privacy at Harbor Field Cabin

Effective Date: February 20, 2024 | Last Updated: March 5, 2024

Information We Collect

Personal Information You Provide

If you reach out for corporate flower arrangements or gift services, we gather information you willingly share. This covers your name, company name, email, phone, delivery addresses, and precise floral specifications. Payment details are collected during order placement and are securely handled by our payment partners.

For corporate clients, additional business data may be collected, including company registration details, preferred delivery timelines, and budget needs, enabling us to tailor our services to your business.

Information Collected Automatically

Our site automatically gathers technical data when you visit, such as IP address, browser, device details, and navigation path. We use this to enhance performance and learn how customers locate our services.

Important: We limit the collection of personal data to what is required to deliver our floral services. Your privacy guides our operations.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

Harbor Field Cabin respects your privacy and does not sell personal data to third parties. We disclose information only as needed to deliver our services or when legally required.

Service Partners

We may share essential data with trusted partners who support our operations, including delivery partners, payment processors, and IT service providers. These partners are contractually bound to protect your information and use it solely for the services they supply.

Legal Requirements

We may disclose data when required by law, a court order, or government request. We may also share to safeguard our rights, property, or safety, or the safety of our customers and staff.

Data Protection Measures

We treat the protection of your personal data with utmost importance and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.

Secure Storage

Personal information is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Confidential data transmissions are encrypted to safeguard information during communication between your browser and our platforms.

Limited Access

Only authorized personnel who need information to provide services have access to customer data.

Although we employ robust security measures, no method of transmission over the internet is entirely risk-free. We continually update our security practices to defend against evolving threats.

Your Privacy Rights

You hold certain rights regarding your personal information. Depending on applicable laws, you may access, modify, delete, or limit how your personal data is used.

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of personal information (subject to legal retention requirements)
Restriction: Limit how we process your personal information in certain circumstances
Portability: Request transfer of your data in a structured, commonly used format

To exercise these rights, contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as needed to provide our services and fulfill legal obligations. Retention durations vary by the type of information and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order information: approximately three years after the last service interaction
  • Payment transaction records: seven years for tax and accounting requirements
  • Website analytics data: about two years and two months for service improvement analysis
  • Marketing communication preferences: until you unsubscribe or two years of inactivity

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.

You can manage cookie settings via your browser options. Note that turning off certain cookies may impact how the site functions. For thorough details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only Harbor Field Cabin and our site. We are not accountable for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes are made, we will update the "Last Updated" timestamp at the top of this policy.

We recommend reviewing this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.

Contact Us About Privacy

Harbor Field Cabin Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA

Email: [email protected]
Phone: +44 20 7946 0958

For privacy inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within about a week.